Keep in mind that because you’ll receive your results sooner, your physician may not have reviewed them by the time you do. You may update, correct or modify information about you at any time by logging into your online account or by contacting us at 855-HLP-MYNM (855-457-6966) or by email at mychart@nm.org. To comply with transparency or other public reporting obligations; and. Where your Personal Data is processed by Northwestern Medicine or third parties outside of the EEA, we will ensure that appropriate safeguards are in place to adequately protect your Personal Data, as required by applicable law, if the recipients are not located in a country with adequate data protection (as determined by the European Commission). MyChart Accounts, Account Security and Communication Preferences You may need to register for a MyChart Account (" Account ") to access some or all of our Digital Services. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. COVID-19 (Coronavirus) Notice. Want to pay your bill without logging in to your MyChart account ? The message and response may become part of the patient medical record. Communicate with your doctor Get answers to your medical questions from the comfort of your own home; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days These Terms, along with any additional terms and conditions incorporated herein, constitute the entire understanding by and between Northwestern Medicine and you with respect to the matters contained herein. If a Dispute arises between you and us relating to the Digital Services or these Terms, you and we agree that the Dispute shall be resolved by final and binding arbitration administered by the American Arbitration Association under its rules for consumer arbitrations ("AAA Rules"). You also waive any rights you may have with respect to Third Party Disputes under any other statute or common law principles that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release. Polyclinic patients, click here to bookmark and log into your login page. As a resident of the EEA, you are also entitled to direct any complaints in relation to our processing of your Personal Data to your national or local data protection authority (i.e., your Supervisory Authority). Any rights, claims or actions you may have in respect of a Linked Third-Party Service can only be brought directly against the provider of that Linked Third-Party Service. Lovelace Health System. Guest Bill Pay. Headings and captions are for convenience only. You will need to sign up for MyNM's MyChart to access health information related to your hospital-based care, including your lab results and discharge instructions. To access MyChart, login to myPRES, and select the “Access MyChart” button. Central DuPage 630.933.1600. You and Northwestern Medicine agree that each may bring claims or otherwise resolve Disputes against the other party only on an individual basis, and waive any right to pursue any claims as a plaintiff of class member in any purported class or representative action or proceeding. 1M+ Patient visits each year. is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any applicable law; may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; impersonates, or misrepresents your affiliation with, any person or entity; contains any private or personal information of a third party without such third party's consent; contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or. You can also schedule a video visit with your provider through your MyChart account or by visiting our webpage. If the proxy's relationship with the patient changes, the proxy must inform their MyChart Representative immediately at MyChart@nm.org or 1.855.HLP.MYNM (855.457.6966). As such, we do not take responsibility for any User Content provided through the Digital Services. To the fullest extent permitted by applicable law, you release Northwestern Medicine and the other Northwestern Medicine Parties from responsibility, liability, claims, demands, and/or damages of every kind and nature, in any way arising out of or related to the operation, or your use, of the Digital Services or any Content that in any way arise out of or related to the acts or omissions of third parties ("Third Party Disputes"). YOUR REPORTS ANYWHERE. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will need contact our support staff to regain access to your MyChart account. MyChart, the connection to your health information 24/7. Manage Your Health: MyNM is the secure patient app for Northwestern Medicine featuring MyChart integration. However, even if you opt-out of receiving such communications, we retain the right to send you non-marketing communications (such as important transaction information, or changes in website or mobile application terms). Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. 6. 18. 11. Pay your bill online Sign in to pay a bill, view statements, switch to paperless billing, and more. On your first visit to a CSV clinic after September 15, 2018, your doctor will update your records with problems, allergies, medications and immunizations. These Terms of Use (the "Terms") describe the terms and conditions on which Northwestern Memorial HealthCare and its corporate affiliates listed below (collectively, "Northwestern Medicine", "we", "us" or "our") provide access to, and govern the use of, our website located at www.nm.org (the "Website"), the MyNM mobile applications (the "Apps"), and the services and functionality known as MyChart ("MyChart", and together with the Apps and the Website, the "Digital Services") to you (users of the Website, MyChart and the Apps). If we make material changes, we will post the amended Terms to our Digital Services, and update the "Last Updated" date above. The interactive maps also include landmark references and automatic re-routing when you go off track. By clicking "I Accept", by downloading the Apps, or by accessing or using our Digital Services (including by creating an account or paying your bill via the Digital Services), you agree to the Terms. 03vp Assistance If you are having problems with your MyChart account please send a correspondence to MyChartSupport@ynhh.org Note that location data may not be accurate. In the event that you have questions about GetWell Loop, please ask your health care provider. Communicate within your MyChart Network. Emancipated minors may be given proxy access to another individual's MyChart account on a case-by-case basis. We seek to use reasonable physical, technical, and administrative measures designed to protect personal information within our organization. If at any point you have issues signing up for MyChart, please go the the Contact Us portion of our website and submit an inquiry or call MyChart Help Desk at 1-833-395-2035. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If you do not agree to our Privacy Policy or Terms of Use, you may not use the Services. On your first visit to a CSV clinic after September 15, 2018, your doctor will update your records with problems, allergies, medications and immunizations. Attention Patient Connect Users: On June 7, 2015, we transitioned your patient portal from Patient Connect to MyNM's MyChart. You acknowledge and agree that the above limitations of liability, together with the other provisions in these Terms that limit liability, are essential terms and that Northwestern Medicine would not be willing to grant you the rights set forth in these Terms but for your agreement to the above limitations of liability. Our Digital Privacy Policy describes how we collect and use the information that you submit in connection with your use of the Digital Services. Because these websites are not controlled by Northwestern Medicine, we are not responsible for the third party websites. • Review test results, medications, immunization history, and other health information. MyChart will be unavailable on Saturday, Dec 5th from 12:00 a.m. until 3:30 a.m. due to system maintenance. If you choose to provide us with any comments, suggestions, ideas or other feedback ("User Feedback"), you agree that we have an unrestricted right to use it, and you are not entitled to receive any compensation. Note that our Digital Privacy Policy does not describe how we treat your Protected Health Information. By providing a credit card or other payment method that we accept, you represent that you are authorized to use that payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your bill (including any applicable taxes and other charges) or donation (each, a "Transaction"). However, these Terms (including the arbitration and class action waiver provision) do not apply to disputes arising out of the health care you receive as a Northwestern Medicine patient (Health Care Services), even if that dispute involves the Digital Services. You hereby waive any right to claim that such location is an inconvenient forum and covenant not to sue us in any other forum. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services. MyChart is a communication tool offered to our patients (and their proxies) only as a convenience. Register for a COVID-19 Test. For more information about Mercy Care, visit mercyatlanta.org. What is an access code? If you cannot obtain the Adolescent's You agree that Northwestern Medicine has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf; In response to requests from local, state, provincial or federal law enforcement officials, any judicial, administrative or similar proceeding or order, such as a subpoena if we believe disclosure is in accordance with, or required by any applicable law; If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Northwestern Medicine and others; To investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Services' rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper; In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; Between and among Northwestern Medicine and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; For recruitment in research studies. These Terms inure to the benefit of and will be binding upon our and your permitted successors and assigns. Password. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911. Copy, reproduce, sell, rent, lease, distribute, transfer, modify or make derivative works from the Digital Services or any Content. If you are located outside of the United States and access the Digital Services or submit your Personal Information to us, U.S. law may not offer the same privacy protections as the law of your jurisdiction. Northwestern Medicine is a leader in quality healthcare and service, bringing together faculty, physicians and researchers to support and advance that care through … Your privacy is important to us. New to MyChart: Dual authentication to … Your Patient Connect account is now closed. Frame or otherwise create a browser or border environment around any page or content of the Digital Services, or deep-link to any internal page or area of the Digital Services. You may need to register for a MyChart Account ("Account") to access some or all of our Digital Services. You further agree that: (a) designated donations and any applicable transaction fees will be charged to the credit or debit card or other payment method you designate; (b) all payments will be processed through Northwestern Medicine's designated third party payment processor; and (c) all processed donations may be final and non-refundable. On the child's 18th birthday, a parent or guardian's view will be terminated. 3. Waivers are effective only if in writing and signed by us. If you are accessing or using our Digital Services on behalf of another person, you represent that you are authorized to accept these Terms on that person's behalf and that the person agrees to be responsible to us if you or the other person violates these Terms. A printed version of these Terms and of any related notice given in electronic form shall be admissible in arbitral, judicial, or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Mychart.nmff.org is a moderately popular website, according to Alexa, which gave it an ordinary traffic rank. Notwithstanding the foregoing, however, you and Northwestern Medicine agree that Northwestern Medicine may commence and maintain an action or proceeding seeking injunctive or other equitable relief in any court of competent jurisdiction. When you access or use the Services, the types of information we may automatically collect about you include: How Does Northwestern Medicine Use Information? Northwestern Medicine processes your Personal Data in the United States, which does not provide the same level of data protection as the EEA. For help signing up for MyChart, or to schedule an appointment over the phone, call our office at 505.727.2727. If Northwestern Medicine relies on consent for the processing of Personal Data, we will provide transparent notice of the purposes for which we seek such consent at the time we collect your Personal Data. If you do not agree to all of these Terms, including the mandatory arbitration and the class action waiver described below, you may not access or use the Digital Services. You may not use or display any Northwestern Medicine trademarks, trade names, or logos without our prior written permission. MyChart is your secure, private connection to your Mercy Care health records. If any term, clause or provision of this Section is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this section will remain valid and enforceable. Otherwise, go to step 4. If you decide to use these features, we will ask you for your consent prior to accessing the applications and collecting information. You may receive messages, test results, and other communications through MyChart. © 1999 - 2019 Epic Systems Corporation. Learn what to expect when you arrive at a Northwestern Medicine facility for care, including safety measures in place for your health and well-being. New User? For the duration of time that we are legally obligated to keep the information. In particular, you may have the right to: Additionally, in the circumstances where you may have provided your consent to the collection, processing and transfer of your Personal Data for a specific purpose, you have the right to withdraw your consent for that specific purpose at any time. Payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. As the only teaching hospital in New Mexico, UNM Health providers breathe life into our mission: Delivering high-quality, accessible health care to all New Mexicans. Please be aware that Northwestern Medicine does not control, endorse, screen or approve, nor are we responsible for, the privacy policies or information practices of third parties or their websites or mobile applications. Access to the complete patient medical record may be requested through the procedure described in the Notice of Privacy Practice. If you prefer not to be contacted by letter, phone, or email by a researcher not involved in your clinical care, you can contact Northwestern Medicine to be removed from the contact registry at 630-933-6528. MyChart is currently accessed in 2551 cities, in over 130 countries. You may unsubscribe from receiving marketing or other commercial emails from us by following the instructions included in the email. By accessing or using the Digital Services, you agree that we can collect and use your information as disclosed in our Digital Privacy Policy. Contact our support team at 1-855-HLP-MYNM (1-855-457-6966) Our support team is available M-F from 7:00am-5:30pm Submitted by admin on Tue, 2018-09-04 13:58. Activate online Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days. Get a preview of our new look and feel. Applicable law may not allow the limitation or exclusion of liability or certain measures of damages. If you are experiencing a fever, coughing, shortness of breath, loss of taste or smell, aches, pains, or any other COVID-19 symptoms, contact your provider by phone. If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. Request Proxy Access. Northwestern Medicine reserves the sole and absolute discretion to decide whether proxy access will be granted. m1. Forgot Username? MyChart® licensed from Epic Systems Corporation, © 1999 - 2020. Please understand that the physicians whose information is available on the Digital Services may not be agents or employees of Northwestern Medicine. To protect your privacy, you will need a personalized access code to sign up for NM MyChart. There is still a lack of data on safety and reputation of this domain, so you should be very careful when browsing it. It is not the intent of these Terms to limit Northwestern Medicine's liability beyond what is permitted by applicable law. new mexico health connections to cease operations in 2021 The Board of Directors of the New Mexico Health Connections CO-OP has voted to cease operations beginning January 1, 2021. Proxy Consent Form - Adults. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Forgot Password? Northwestern Medicine may process Personal Data for scientific or historical research purposes, or statistical purposes in the public interest, as authorized by applicable law. 10. your access to or use of the Digital Services, or the Content; your violation of any of the provisions of these Terms; any activity related to your registration by you or any other person accessing the Digital Services through your Account, including, without limitation, negligent or wrongful conduct; or. You may stop the collection of this information at any time by changing the settings on your mobile device, but note that some features of our Apps may no longer function if you do so. Anyone with access to your login name and password would be able to access confidential medical information, read your messages, and send new messages as if that person were you. Use the MyNM ® app on your smartphone or tablet. If the patient revokes this authorization, the applicable proxy's access to MyChart will end. Once on campus, visitors can search the custom campus maps to learn about the facility with indoor maps and turn-by-turn directions inside of our facilities. Please review our Digital Privacy Policy carefully before using the Digital Services. (the "FAA"), to the maximum extent permitted by applicable law. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category unless the minor approves Proxy access to the parents. MyChart. Any changes that we make will become a part of our agreement with you when they are posted to our Digital Services. If You Don’t Have an NM MyChart Account You Can Sign Up For One 11. Specifically, you expressly acknowledge and agree that, unless expressly otherwise stated by Northwestern Medicine and except where prohibited by applicable law: Some states may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Alternatively, you may contact us at compliance@nm.org. Any provision that must survive in order to give proper effect to the intent and purpose of these Terms shall survive termination. If you still have questions or issues upgrading your account, please call the NM MyChart Help Desk at 1.855.HLP.MYNM (1.855.457.6966). MyChart Accounts, Account Security and Communication Preferences. If you access and use the Digital Services on your smartphone, tablet or other mobile device, you must have wireless service through Wi-Fi or a participating wireless service provider and a compatible mobile device. GetWell Loop is intended to help improve the experience of patients by assisting in their engagement with their health care team such as providing information and resources about your appointments. Interoperability Guide FAQs Learn More Terms and Conditions Default Theme High Contrast Theme. When we refer to the Website, Apps, and Operations together, we will call them the "Services." “Access NM MyChart” button and follow the directions. The last date these Terms were revised is set forth at the top of these Terms. In addition, without limitation, you will not, directly or indirectly, do any of the following while using or accessing the Digital Services: You may also only upload or otherwise share User Content that you have all necessary rights to disclose. Except for Disputes (i) arising out of or related to a violation of Appropriate Use of the Digital Services ("Appropriate Use Dispute"); (ii) in which either party seeks to bring an individual action in small claims court and that qualifies to be filed in small claims court ("Small Claims Dispute"); or (iii) in which either party seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including copyrights, trademarks, trade names, logos, trade secrets or patents ("IP Injunctive Dispute"), you and Northwestern Medicine agree to arbitrate all Disputes between you and us. For the avoidance of doubt, these Terms do not apply to your receipt of health care services ("Health Care Services") from your Northwestern Medicine health care provider ("Provider") even if your Provider delivers Health Care Services to you via the Digital Services. You and Northwestern Medicine further agree to be bound by the following general terms: 20. Introducing e-Visits. You agree that we are not liable to you or any third party for any modification, suspension, or discontinuance of any feature or component of the Digital Services. In order to grant proxy access, the patient (or personal representative) who is requesting proxy access for another individual must complete a proxy designation form. Notice to Northwestern Medicine shall be sent by certified mail or courier to Northwestern Memorial HealthCare, 211 East Ontario Street, Suite 1800, Chicago, Illinois 60611. Except for the license you grant below, as between you and Northwestern Medicine, you retain all rights in and to your User Content. Note: Swedish, PacMed, and Kadlec have affiliated with the Providence family of health facilities, along with other great local partners. The license granted to use an iOS App is limited to a non-transferable license to use the App on an Apple Device that you own or control and as permitted by the usage rules set forth in the App Store Terms of Service. We may face any threat of legal claim and in that case, we may need to apply a "legal hold" that retains information beyond our typical retention period. Click Here; Access your test results No more waiting for a phone call or letter – view your results and your doctor's comments within days; Manage your appointments View details of your past and upcoming appointments Note that Section 14 of these Terms contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes relating to the operation or use of the Website, the Apps, and MyChart. If you supply or transmit any User Content via the Digital Services, you represent and warrant to us that you have the legal right necessary to grant us the license described above, and that such material will not violate any law or the rights of any person or entity. If, however, you are able to demonstrate that the costs of arbitration will be prohibitive for you as compared to the costs of litigation, Northwestern Medicine will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive for you. Use of the On-Site Directions functionality is at your sole risk. Our Digital Services may allow you to upload, store and share content, including messages, texts, photos and other materials (collectively, "User Content"). If you do not have a myPRES Provider login, register now Learn about myPRES security and privacy If you need assistance resetting your password, please call 505-923-6030 or 855-460-7737 . Apple is not a party to these Terms and does not own and is not responsible for any App you access via your Apple Device ("iOS App") and the content thereof. You must be screened before registering for a COVID-19 test. Pay Bill.    Limitations of Liability Related to the Operation and Use of Digital Services. In an effort to continue to provide high quality and safe care to our patients during this time we are offering virtual video visits. your violation of any third party right, including any intellectual property right, publicity, confidentiality, property or privacy right. We do not guarantee that the Digital Services are compatible with any particular operating system, browser, mobile device or other software or equipment. This license may be revoked and terminated by us at any time and for any reason. Analytics Services Provided by Others Children's Privacy Security Region-Specific Disclosures Links to Third-Party Websites Your Choices Contact Us. MyChart is your secure, online health management tool, because your family’s well-being is important to you around the clock—not just during office hours. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right and license to access and use the Digital Services and Content solely for your personal, non-commercial use; provided, however, that such license does not include any right to (a) sell, resell our Digital Services and the Content; (b) copy, reproduce, distribute, publicly perform or publicly display Content, except as expressly permitted by us or our licensors; (c) modify the Content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Digital Services and the Content; (d) use any data mining, medical robots or similar data gathering or extraction methods; and (e) use our Digital Services and the Content other than for their intended purposes. Under the GDPR, in certain circumstances, an EEA-resident Data Subject has certain individual rights with respect to the Personal Data that we hold about them. As used here, "Northwestern Medicine", "we", "us" or "our" means Northwestern Memorial HealthCare and, where appropriate, its corporate affiliates, including but not limited to Northwestern Memorial Hospital, Northwestern Medicine Lake Forest Hospital, Northwestern Medical Faculty Foundation (d/b/a Northwestern Medical Group), Northwestern Memorial Foundation, Northwestern Medicine Central DuPage Hospital, Northwestern Medicine Delnor Hospital, Central DuPage Physician Group (d/b/a Northwestern Medicine Regional Medical Group), Northwestern Medicine Kishwaukee Hospital, Northwestern Medicine Valley West Hospital, Marianjoy Rehabilitation Hospital, Rehabilitation Medicine Clinic, Inc. (d/b/a Marianjoy Medical Group), Northwestern Medicine Huntley Hospital, Northwestern Medicine McHenry Hospital, Northwestern Medicine Woodstock Hospital, and Centegra Physician Care. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS App and will not be responsible for any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty. Access MyChart. Use the Digital Services in any manner that could interfere in any way with the operation of the Digital Services or any server, network or system associated with the Digital Services, including by: hacking, mail-bombing, flooding, overloading, or making "denial of service" attacks; probing, scanning or testing the vulnerability of the Digital Services or any server, network or system associated with the Digital Services; breaching or circumventing firewall, encryption, security or authentication routines; accessing data not intended for you, or accessing another's account that you are not expressly authorized to access. approval a parent or guardian can submit a request for a Minor Proxy account that will have limited access. Unless expressly otherwise stated by Northwestern Medicine and except where, and only to the extent, prohibited by applicable law: You further agree that the limitations of liability set forth above will survive any termination or expiration of these Terms and will apply even if any limited remedy specified herein is found to have failed its essential purpose. Top priority participate in the email help by donating funds, each in own! In an effort to continue to provide any warranty with respect to any app! Agreement with you sooner, including provider chart notes receiving marketing or other commercial emails from us following. Imply Northwestern Medicine campus a Third-Party platform to decide whether proxy access to another individual granted... The links below to pay a bill, view statements, switch to paperless billing, and communications. 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